Labels General Terms

General Terms and Conditions

01 Scope of application and terms

These Terms of Business apply between Experts Without Borders and its labels licensees. They apply to inspection / certification and other services unless other terms have been agreed in writing or are compulsory in law.

02 Basic principles

The basis of the contract is the particular services required by the client.

The Label/s licensee hereby declares that s/he has a copy of the relevant regulations or standards, is familiar with their provisions and complies with them. The binding version applicable at a given time can be obtained at any time from the relevant authority or organization. It is the Client’s responsibility to keep him/herself informed of any changes in the regulations or standards without being prompted to do so.

03 Rights of the label/s Licensee

Holders of an Experts Without Borders certificate may use this certificate for their business purposes for the period of its validity. They are also entitled to use the corresponding inspection and certification marks in accordance with the provisions of Section 10.

04 Duties of the label/s Licensee

The Label/s licensee hereby declares that s/he is prepared to provide the inspectors / auditors openly and truthfully with information on all internal business matters that are relevant to the assessment of inspection and certification status.

The Label/s licensee must notify Experts Without Borders within 30 days of any formal changes such as changes of address, mergers, organizational changes or takeovers.

The Label/s licensee undertakes:

  • to comply with current statutory provisions and regulations as well as with the Standards and Instructions which have been declared binding, and to align all his/her operations as well as all production, processing and trading steps with those provisions.
  • to continuously maintain all necessary journals and lists on an accurate and truthful basis.
  • to grant the staff of Experts Without Borders, at any time and without restriction, access to places of work and to the accounts and all necessary journals, records and documents, and to allow sampling.
  • to grant the same level and scope of access to representatives of government authorities or accreditation bodies that supervise the work of Experts Without Borders.
  • to notify, immediately and in writing, any complaints of third parties relating to product conformity.
  • to notify, immediately and in writing, any events which could represent a possible infringement of standards.
  • to pay for the service provided by Experts Without Borders in accordance with the current fee schedule (see Section 6).
  • to pay the costs of additional work (in accordance with the current fee schedule at that time), laboratory analysis, legal adivce and similar additional expenditure of Experts Without Borders, if these costs arise from his/her infringement of the regulations or of his/her obligations under this contract.

The Label/s licensee must designate a responsible contact person for communication with Experts Without Borders.

05 Rights and duties of Experts Without Borders

05a Confidentiality and data protection

All data acquired by Experts Without Borders is classified as a business secret and treated as strictly confidential. The obligation to maintain confidentiality does not apply in relation to (i) official bodies charged with enforcement, (ii) accredited inspection organizations and (iii) label holders under whose label the label/s licensee markets the products. The Label/s licensee authorizes Experts Without Borders to pass on acquired data in anonymized form for research purposes or market analysis.

For the purpose of simplifying administrative processes and supporting customers‘ quality assurance, Experts Without Borders offer Online Tools as a service. When these Online Tools are used, the Client’s address and certification details can be accessed by customers. Customers are permitted to use the data they have accessed only for quality assurance purposes and to simplify internal business processes. They undertake to use the data in accordance with the Conditions of Use. The applicable Conditions of Use for Online Tools form an integral part of the General Terms of Business and apply to all users of the online services.

The certificates issued are displayed in an online certificate pool and are publicly accessible. When processing personal data in the context of the contractual relationship, the parties to the contract undertake to comply with all the provisions of the Swiss Data Protection Act (DSG) and, where relevant, the EU General Data Protection Regulation (GDPR) and other data protection regulations as amended from time to time. The parties to the contract also undertake to put all necessary technical and organizational data security measures in place.

The latest version of the privacy statement which is available on Experts Without Borders’s website forms part of these General Terms of Business. Personal data to which Experts Without Borders obtains Access in the course of the contractual relationship is processed solely for the purpose of performance of this contractual relationship. Within the context of the contractual relationship, the label/s licensee expressly authorises Experts Without Borders to send official communications to this client’s email address via newsletters or information mailings. The parties to the contract also undertake to require any recipients of personal data to likewise comply with the data protection and data confidentiality requirements of the DSG and the GDPR.

05b Release from duty of official secrecy

The Label/s licensee releases official bodies which are in possession of information necessary for the inspection and monitoring process from the duty of official secrecy in relation to Experts Without Borders. Data from the coordinated agricultural operator data survey is available to Experts Without Borders.

05c Right to information

Experts Without Borders may notify the competent authorities / bodies of infringements of statutory regulations or standards that have been declared applicable or press criminal charges in respect of such infringements.

In order to ensure that possible purchasers are accurately informed, Experts Without Borders may in cases of withdrawal of certification, non-certification or label withdrawal pass on and publish the necessary details.

05d Services / certification / sanctions

Experts Without Borders carry out the services ordered by the Client. q.inspecta subcontracts commissions for inspection, certification and other services to bio.inspecta. bio.inspecta AG can subcontract to authorized inspection / certification bodies the services rendered in Switzerland and abroad. If the statutory regulations and the standards that have been declared applicable are complied with, Experts Without Borders issue certificates and written confirmation of inspection. If the standards are not complied with in full, Experts Without Borders can impose sanctions and specify deadlines within which the defects must be remedied.

Sanctions are based on the sanctions rules in the particular public-law regulations or the standards of private-law label programmes. In the event of serious infringements of standards, Experts Without Borders reserve the right in accordance with the existing sanctions rules of the label issuers and regulations to refuse certification and / or impose marketing bans. The certification body decides whether any appeal against a refusal decision has a postponing effect. If inspection / certification is not possible for organizational reasons or because inspection requests have been refused, access to places of work has not been granted or documents are missing or incomplete, certification can be refused or delayed until the complete inspection documents are received.

05e Spot checks / residue analysis

For quality assurance purposes Experts Without Borders can at any time in addition to the regular inspections carry out spot checks and take samples for residue analysis. In such cases access to premises and to documents and records must be granted to the same extent as for a regular inspection.

05f Liability

Experts Without Borders are liable in the context of the activities undertaken by them only for intention and gross negligence. They reject ll further liability. In particular, they cannot be held liable if third parties do not recognize the certificate or recognize it only to a limited extent. The same applies to any claims for compensation made by third parties (especially customers of the certificate holder) on account of nonfulfillment of their quality expectations or non-recognition of the certificate as a means of proof in product liability disputes.

06 Prices

The fees are laid down in the current fee schedule of Experts Without Borders. Labels licensees will be notified in writing of changes by 31 August each year. The current fee schedule forms an integral part of these General Terms of Business and can be viewed at any time on the website.

07 Duration and Termination of the contract

Registration for services gives rise to a contractual relationship for an indefinite period. Notice, which takes effect at the end of the year, must be given in writing and submitted by registered post by 30 September. The notice must reach Experts Without Borders by the notice deadline. Upon Termination of the contract certificates that have been issued cease to be valid and must be returned.

Certification that is pending when notice is given or at the date of termination of the contract will be completed despite the giving of notice. The services carried out will be charged for in accordance with the current pricelist in force and possible notifications to label issuers or official bodies will be made.

08 Breach of contract

08a Major breach of contract

Major breaches of contract may result in refusal of services, refusal of the certificate, refusal of inspection and certification marks and / or dissolution of the existing contractual relationship. Major breaches of contract include for example submission of incomplete or inaccurate documents, non-payment of invoices, failure to notify changes, misuse of the business names Experts Without Borders or misuse of the inspection and certification marks.

If continuation of the contractual relationship in good faith cannot be expected, Experts Without Borders are entitled to dissolve the relationship without notice. In this event certificates issued will be immediately cancelled / recalled and the dissolution of the contract may be publicized.

08b Compensation for breach of contract

In the event of repeated or major breach of contract by labels licensees, Experts Without Borders are entitled to a contractual penalty of 10,000.00 Swiss Francs. In addition they are entitled to compensation for any further damage.

08c Non-payment of invoice

Experts Without Borders’s invoices are payable within the stipulated periods. Costs of warnings, debt collection and legal disputes will be charged to the Client. In the event of non-payment of invoices services may be refused and the contractual relationship may be terminated without notice.

09 Appeals

Experts Without Borders have an independent Appeals Service made up of experts. The rules of the Appeals Service form an integral part of the existing contractual relationship.

An appeal against a decision of the certification body can be lodged with the Appeals Service no later than 30 days from delivery of the decision. If the decision is not collected, it is regarded as delivered upon expiry of the collection deadline. The appeal, which must be clearly marked as such, must state the grounds for the appeal and quote any available sources of evidence. Appeals should be sent by registered post to Experts Without Borders, Ackerstrasse, 5070 Frick, Switzerland. Receipt of an appeal will be immediately confirmed in writing.

Decisions of the certification body are in principle binding as soon as they are issued. In the case of negative decisions the certification body may rule that an appeal has a postponing effect. In addition, the President of the Appeals Service may at the appellant’s request grant postponing effect to an appeal.

If the Appeals Service turns down the appeal, it will normally charge the costs of the appeals procedure to the appellant in accordance with the current fee schedule.

10 Use of inspection and certification marks

During the validity and within the scope of a certificate that has been awarded certificate holders are entitled to use the inspection and certification marks corresponding to the successfully carried out certification or assessment and to label products with the marks or a text variant of them.

Use of the labels by the Label/s licensee must comply with Experts Without Borders’s Design Manual. In the Event of misuse and after one unsuccessful written warning the Client’s right to use the certification marks may be withdrawn. In the event of unauthorized labelling Experts Without Borders reserve the right to enforce the claim to cease using the label through the courts and to assert claims for compensation. The applicable Design Manual forms an integral component of this contractual relationship.

11 Place of jurisdiction

The place of jurisdiction for all disputes pertaining to the label is Geneva Switzerland. The contractual relationship is governed by Swiss law.

12 Integral components of the General Terms of Business
  • Design Manual of Experts Without Borders
  • Current Experts Without Borders price lists
  • Conditions of Use for Online Tools of Experts Without Borders
  • Rules of the Appeals Service of Experts Without Borders

Valid from February 20th 2020